The moment you visit our Website, we form a relationship with you based on trust and good faith. We assure to abide by all the contents of this Privacy Policy at all times and expect the same from you. This privacy policy enlists and describes how your personal information is collected, saved, used and shared by The EMI Club (“TEC”).
TEC is the sole owner of the information collected on our website. We acknowledge and accept that the personal details that you share with us need to be kept in strict confidentiality. We shall use this information only in a manner which would be beneficial to our customers. This policy is applicable to all existing or prospective customers and persons (“User”, “Customer”) and/or any ‘Digital Property’ belonging to TEC. By using our website/application and by availing various products/services from TEC, you consent to the terms of this Privacy policy (“Privacy Policy”) in addition to the terms of use of the mobile application, website and product documents. We encourage you to read this Privacy Policy from time to time to keep yourself updated with the changes we make to this Policy.
1. Data/Information Collection
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Confidential information which is in the nature of personal/sensitive personal information or demographic information of the User provided to TEC online or offline ( i.e. Name, age, date of birth, gender, address, mobile number, email ID, PAN number, photograph/image, KYC documents provided by you or collected from CKYC registry/ Aadhar Authority/ Digi locker, bank account details, credit scores, GST details, provident fund account details, provided to TEC through mobile application, website and/or at the time of availing various financial services).
Information collected by TEC, which is collected with the consent of the User by reading the SMS and email regarding billers, EMI reminders and EMI payment confirmations to identify the billers that the User interacts with or for facilitating auto read OTP.
For brevity’s sake, the above types of information are collectively referred to as “Information” in this Policy. We would ensure that we collect personal information only to the extent it is necessary to administer our services in the best possible manner and what is required under the various regulations as per the Laws of India.
2. Purpose of Information Collection
We may process the contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, and communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.
We may process your user data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business to monitor, support, improve and secure our website, services and business generally.
We may process your user data for creating and maintaining our databases, back-up copies of our databases and our business records generally to ensure that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
We may process your data for the purposes of security and the prevention of fraud and other criminal activity to ensure the protection of our website, services and business, and the protection of others.
We may process user information where necessary for obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice We may process your information where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an out-of-court procedure to protect the legal rights of all parties involved and the public at large.
3. Data Exposure to Third Parties
Your data and personal information is provided by you to us with your due consent. We shall maintain strict data confidentiality. However, we may disclose your user data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, and obtaining professional advice.
We may share financial transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments and dealing with complaints and queries relating to such payments and refunds.
We may disclose your user information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or out-of-court procedure.
4. Grievances
If you face any breach, hack or data theft relating to this Privacy Policy or User information collected by The EMI Club, you can write to us immediately on the email ID or contact us on the contact number(s) provided on our Website. We ensure that the complaints will be looked into by our team personally and you will receive a response for the same within 30 days.
5. Data Retention
We will always retain all the data and information received from you through this Website. However, if our Website faces any potential risks, fraud, cheating, misuse and other criminal threats due to the data and information provided by you, we reserve the right to inform you immediately and take appropriate legal actions against the same. Additionally, due to these potential possibilities, The EMI Club also reserves the right to retain all such information (wholly or in part) and immediately report to the same to concerned Authorities as may be required under law, if the need be.
6. Consequences of Default
The EMI Club’s policy aims at recovery of its dues in the event of default and is not aimed at whimsical deprivation of the property offered to you. In the event of a default in payment of EMI instalment on the scheduled date, we reserve the right to restrict your use of the mobile phone including locking all the apps on your mobile phone. Locking of applications restricts the user from engaging in regular use of any such application for the time being until the payment of the defaulted EMI instalment. Unlocking applications shall be additionally charged at INR 399 + GST per default. We assure you that we shall not have any unauthorised access to any application data or User information saved on the mobile phone when the mobile phone apps are locked by us.
7. Amendment of Privacy Policy
TEC may amend/update the Privacy Policy from time to time as required under law. Thus, the User is advised to review this page periodically for any changes, since any such changes will be effective immediately after they are updated/posted on this page.