Coverage for All Risk inclusive of ADLD:

ADLD Cover Inclusive of Damage by Accidental Misfortune, Water damages, One time Screen Replacement (Excluding Mechanical damages and cover under Extended Warranty)

Subject to condition that identification details such as no of items, serial no, year of make, type, model to be provided before policy inception

Policy will be issued annually for the period of 1 years

Deductible- 5% of the claim amount

Proposer will be the Mash Technologies Private Limited and all claims will be settled to them only.

End user will be TBA and they will coordinate with the proposer only in case of damages or claims

Standard Terms & Conditions

Claims Servicing:

1 The Customer acknowledges and understands that claim or payment of any benefit covered by an add-on group insurance cover shall be at the sole discretion of the Insurer and Insurer shall only provide assistance in facilitation of the claim by liaising with the Insurer.
2 Any claims made by the Customer under these Terms and Plan Terms shall be subject to the following:
• a) The Customer having met and complied with the Terms and the Policy Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Policy Terms and communicated to the Customer at a later date;
• b) The Customer having provided Insurer with full and accurate information in connection with the coverage, as applicable;
• c) The Customer having acted in a bona fide manner to make a claim;
• d) The Customer having complied with the requirements of the Insurer for the purposes of processing the claim may be required from time to time. .
o i. Claim form duly filled & signed by the Customer; and
o ii. Purchase Invoice of the affected subject matter
o iii. Estimates of repairs/replacements
o iv. Service Report
o v. First Information Report & Final Investigation Report from Police Authorities (if applicable)
o vi. Any other document or evidence as may be required by the respective Insurer

Cancellation and Refund:

Policy premium once paid is non-refundable in any circumstances and insurer at its discretion will cancel the Terms and/or the Plan Terms if the Customer has at any time:
• a) Agreed to help any third party to try to fraudulently or dishonestly obtain money from the Insurer; or
• b) Is in violation of applicable law as may be relevant to the use of the Policy or
• c) Failed to meet the Terms and/or the Policy Terms, or to act in good faith, openly, honestly and in a bona fide manner towards the Insurer including by providing false or inaccurate information;
Insurer shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). Insurer disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Insurers total liability under the Terms and/or the relevant Policy Terms shall not exceed the Asset Value.

INSURED EQUIPMENT:

Mobile which is declared for Insurance and insured with the Insurance Company for a period of 12 months from the date of purchase of the device.
Only brand-new mobile will be considered under this policy.
Used, Refurbished and Second-hand devices are not covered under this program.

Accidental damage / Liquid damage:

Accidental damage and Liquid Damage subject to terms, conditions, definitions and exclusions as mentioned below and as mentioned in the policy. Liability would be restricted to the “Sum Insured” or “Market value”, or the “Actual repair cost” whichever is lower.
Accidental Damage mean a visible damage to the covered Product as a result of external means. Any unintentional drop or collision of the covered product which is not driven by external means stands excluded.

Coverage:

Multiple claims per device are allowed under this policy within the Sum Insured value of perticular device for the term. In case of BER or Total Loss for any claim, the item claimed will cease and customer will not be allowed any more claims for that particular device again.

BER: Beyond Economic Repairs:

BER is the cost of repair equal to or more than 80% of Sum Insured or Invoice Value whichever is lower. In case of Total loss/BER or if the device is beyond repair due to spare parts unavailability, device model being phased out in the market or other reasons insurer at its discretion may choose to provide customer with a Replacement device (Refurbished) of same model or similar model on case to case basis OR may pay the customer the depreciated amount.

Basis of loss settlement:

In case of the Total Loss or Beyond economical repairs (BER) to insured device, shall be settled at Sum Insured or Invoice Value whichever is lower, after charging the depreciation and excess charges as per the depreciation chart below and in no case, liability will be more than the Sum insured.
In case of Partial loss, the maximum liability will be the repair amount or Market Value or Sum Insured or Invoice value whichever is lower, in any case the maximum liability shall not exceed the sum Insured.
For replacement cases, the basis of settlement will be the replacement value subject to excess as per total loss cases, the policy will stop forthwith for that device.

Depreciation Chart: Applicable only for Total loss/BER cases –

Exclusions:

All Devices – 5% of the claim amount subject to minimum of Rs. 500/-

Salvage:

The Insurer shall, upon settling the claim of admission of liability for the claim, be entitled: on the happening of loss or Damage to the gadget insured (in case of total loss / BER), to take and keep possession of the gadget damaged / recovered and to deal with the salvage of Rs. 500 for the damaged device.

Mandatory Device related information for activating Insurance cover:

It is mandatory for the Customer to provide the following device related information to for the purpose of activating Insurance cover and also for Transferring the membership to new or Replaced device as per the above mention “Transfer of Policy” clause.
• a) Customer Name
• b) IMEI no.
• c) Make and model of the device
• d) Invoice value
• e) Invoice date
• f) Email ID (optional)
• g) Contact Number

EXCLUDED PERILS:

The Insurer shall not be liable for:
• 1. Loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons.
• 2. Loss of Gadget resulting from or caused by theft, burglary in any case or attempted theft from unlocked vehicles or rooms.
• 3. Fraud or criminal activity on the part of the Insured and the Customer.
• 5. Loss resulting from detention or confiscation by customs or other Government or public authorities.
• 6. Any failure of the Gadget to operate as a result of problems with respect to the network infrastructure, Customer’s network subscription or similar service issues.
• 7. Loss arising due to any unlawful act or illegal activities including criminal acts, or acts of war or the device is used with permission of the Bonafede Customer having knowledge of such acts.
• 8. Consequential loss of any kind or description.
• 9. Liability to any party of any nature including but not limited to liability of Authorised Service centre to other parties.
• 10. Loss or damage caused by incorrect storage, poor maintenance, wilful negligence, incorrect installation, incorrect set-up, unless the authorised Service Centre representative would confirm otherwise with due substantiation.
• 11. Loss or damage as a result of attack by unauthorised software/virus, software faults and manufacturing defect owing to which a gadget fails to operate.
• 12. Loss or damage that is covered by a supplier, dealer or factory warranty.
• 13. Any loss if the ownership of the gadget is transferred.
• 14. Any consequence arising from War, War lime operations (whether War declared or not) , Act of Foreign Enemy, Hostilities, Civil War, Rebellion, Insurrection, Civil Commotion, Military usurped power, Seizure, Capture, Confiscation, Arrest. Restraints and or Detainment by order of any Government or any other Authority.
• 15. Any liability whatsoever nature directly or indirectly caused by or contributed to by or arising from ionizing radioactive or contamination by radioactivity from any nuclear waste from combustion of nuclear fuel. For the purpose of this exclusion only combustion shall include any self-sustaining process of nuclear fission.
• 16. Any loss, destruction, damage or legal liability directly or indirectly caused by or contributed to by or arising from nuclear weapon materials, Wear and tear, moth, vermin or gradual deterioration, inherent defect or from any process of cleaning or repairing or renovating or maintenance.
• 17. Any type of self-repair or attempted self-repair.
• 18. Penalties of delay or detention or in connection with guarantees of performance or efficiency.
• 19. Intentional overloading of the instrument. Loss or damage due to any experiments or tests and/or alterations resulting into any abnormal conditions.
• 20. Cost of Replacement of Battery unless caused by an accidental or liquid damage to the Gadget.
• 21. Any damage or loss occasioned from any water borne craft, unless such damage is caused by the accidental ingress of liquid/water, and if the Customer has taken reasonable care to protect the Gadget from damage.
• 22. Any manufacturing defect which is covered under Manufacturer's warranty Product defects whether latent / inherent or not.
• 23. Any loss of or damage to the SIM card / memory card unless caused by an insured peril.
• 24. Loss or damage to accessories unless they are attached to the Gadget.
• 25. Internal leakage of the battery, unless caused by an insured peril. Theft or Damage occurred while the Gadget is situated outside India providing the Customer is a Non-Resident Indian.
• 26. Any type of SIM / airtime misuse or consequential loss thereof.
• 27. Any loss the named Customers may suffer or cost to the Customer for:
o a. Damage to or Theft of, or costs or charges, when repairing or replacing aerials or battery chargers where these items are the only part of the gadget that have been Damaged or stolen;
o b. Any Damage or Theft caused by any deliberate act or negligence by the Insured Member(s), their employees or any person using the gadget with their permission;
o c. Costs or charges when replacing car kits or car Devices and other accessories which can no longer be used with the gadget;
o d. Costs involved in returning the gadget for repair, or collecting the gadget once it has been repaired;
o e. Costs caused by the gadget being routinely serviced, inspected, adjusted or cleaned;
• 28. Any loss related to indemnification for the value-added services
• 29. The Insurer shall not be liable for any loss or damage claim due to the inability of the Customer and insured to submit either of the claim processing and claim payment documents required by the Insurer for processing the Claim
• 30. The policy shall not be liable for any claim if information has intentionally been withheld or incorrect information or misrepresentations have been intentionally given that are of significance to the assessment of the claim
• 31. Improper handling, dismantling, fitting adjustment, repair alteration or modification not approved by the makers/manufacturers and / or the agents of makers/manufacturers or use of such property country to the directives of the makers/manufacturers and/or this agent.
• 32. Scratching, denting. Cracking is excluded unless caused by accidental external means
• 33. Loss or damage due to theft or attempted theft by any employees of the insured or loss or damage occasioned through the wilful act of the insured or any employee or the wilful act of any other person with a connivance of the insured or any employee.
• 34. Improper handling of the device which means negligence or due care not taken by the user in handling the device. Improper handling means negligence or carelessness solely on part of the user (in the absence of any external causes while handling the device.
• 35. Loss or damage directly or indirectly, occasioned by or happening through or in consequence of volcanic eruption or other similar convulsion of nature and atmospheric disturbance.
• 36. SIM used in the damaged/theft device is in the name of person other than Subscriber or his/her spouse/parents and legitimate children
• 37. Improper handling of the device which means negligence or due care not taken by the user in handling the device. Improper handling means negligence or carelessness solely on part of the user (in the absence of any external causes) while handling the device.
• 38. In any action suit or other proceeding where the company alleges that by reason of the above provisions any loss or damage is not covered by this insurance, the burden of proving that such loss or damage is covered shall be upon the insured.